Cisco publishes a Webex Contact Center MCP server that lets artificial intelligence agents and automation tools work with contact centre capabilities on behalf of authenticated users, and it is in beta.

fact · verified 2026-09-05

The Webex Contact Center MCP Server is a Model Context Protocol (MCP) server that enables AI agents and automation tools to securely work with Webex Contact Center capabilities on behalf of authenticated users.
Vendor
Cisco
Product
Webex Contact Center
Subsystem
Webex published MCP servers
Deployment
cloud
Region
not restricted
Release range
current as of 2026-09-05
Status
fact
Confidence
0.90
Verified
2026-09-05

Sources

Cite this claim

APA

WarmTransfer. (2026, September 5). Webex published MCP servers for external AI clients: claim wxms-contact-center-server-exists. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxms-contact-center-server-exists

BibTeX

@misc{warmtransfer-claim-wxms-contact-center-server-exists,
  title  = {Webex published MCP servers for external AI clients: claim wxms-contact-center-server-exists},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxms-contact-center-server-exists},
  note   = {Claim wxms-contact-center-server-exists, verified 2026-09-05}
}

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