Contact Center Operation MCP Server

Publisher

Cisco Systems, Inc. (Webex for Developers)

URL

https://developer.webex.com/mcp/docs/contact-center-operation-mcp-server

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Contact Center Operation server requires 4 scopes, the platform connection scope plus a configuration read scope, a people read scope and a contact centre user scope. fact in context
• Cisco publishes a second contact centre server, the Contact Center Operation MCP server, covering reporting, agent activity, configuration, routing, flow definitions, contact journeys, recordings and artificial intelligence data, and it is in beta. fact in context
• The Contact Center Operation MCP server exposes 25 tools across reporting and search, configuration, flows, routing and staffing, contacts and recordings, and artificial intelligence and virtual agents. fact in context
• The 2 contact centre servers name different token issuers, 1 using the public interface host and the other an identity broker host that no other Webex server in the corpus names. fact in context
• The virtual agent transcript tool retrieves a conversation transcript for 1 contact and states that it requires appropriate scope and entitlement because it can expose conversation content. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Contact Center Operation MCP Server. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-cc-operation-mcp-server

BibTeX

@misc{warmtransfer-webex-dev-cc-operation-mcp-server,
  title  = {Contact Center Operation MCP Server},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-cc-operation-mcp-server},
  note   = {Cisco Systems, Inc. (Webex for Developers), accessed 2026-09-05}
}