Leveraging the Webex Contact Center Agent Desktop SDK in Your Custom Widgets

Publisher

Cisco Webex Developer Relations

URL

https://developer.webex.com/blog/leveraging-the-webex-contact-center-agent-desktop-sdk-in-your-custom-widgets

Published

2024-07-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The SDK also exposes contact operations such as Desktop.agentContact.vteamTransfer, Desktop.agentContact.pauseRecording, Desktop.dialer.startOutdial and Desktop.dialer.updateCadVariables. in context
• The Desktop JavaScript SDK is the npm package @wxcc-desktop/sdk. It is installed with npm install @wxcc-desktop/sdk and imported as import { Desktop } from '@wxcc-desktop/sdk'. in context
• The SDK can move the agent to Available or Idle through Desktop.agentStateInfo.stateChange, which is awaited. in context

Cite this source record

APA

WarmTransfer. (2024, July 30). Leveraging the Webex Contact Center Agent Desktop SDK in Your Custom Widgets. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-desktop-sdk-custom-widgets

BibTeX

@misc{warmtransfer-webex-dev-blog-desktop-sdk-custom-widgets,
  title  = {Leveraging the Webex Contact Center Agent Desktop SDK in Your Custom Widgets},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-desktop-sdk-custom-widgets},
  note   = {Cisco Webex Developer Relations, accessed 2026-09-30}
}