The SDK can move the agent to Available or Idle through Desktop.agentStateInfo.stateChange, which is awaited.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Desktop JavaScript SDK
- Subsystem
- agentStateInfo
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- @wxcc-desktop/sdk 3.0.1
- Checked
- 2026-09-30
Sources
- Leveraging the Webex Contact Center Agent Desktop SDK in Your Custom Widgets — Cisco Webex Developer Relations · tier 4 archived vendor documentation · Changing agent state section
Cite this note
APA
WarmTransfer. (2026, September 30). Building a custom Webex Contact Center Agent Desktop widget: source note wxcc-desktop-widget-setup-sdk-statechange. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-widget-setup-sdk-statechange
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-widget-setup-sdk-statechange,
title = {Building a custom Webex Contact Center Agent Desktop widget: source note wxcc-desktop-widget-setup-sdk-statechange},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-widget-setup-sdk-statechange},
note = {Source note wxcc-desktop-widget-setup-sdk-statechange, checked 2026-09-30}
}