Vonage Business Cloud | Answer | Call Queues

Publisher

Vonage

URL

https://businesssupport.vonage.com/articles/answer/Call-Queues-INT

Published

2024-08-22

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Vonage website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Only the Super User and Administrators can set up Call Queues, and adding or removing a queue requires contacting Vonage. in context
• Queue prompts play at configurable intervals between hold music. in context
• Queue agents log in by dialling *90 plus their agent login code and log out with *91 plus the code, or toggle status in the desktop or mobile app. in context
• Caller opt-out handling for a queue can be: disallow opt-out, send to the queue's voicemail, forward to an extension, Call Group, Call Queue or Virtual Receptionist, or go directly to voicemail. in context
• The Call Queues article states a Call Queue holds up to 100 extensions. disputed in context
• With In Order of Agent Tier, agents in the next tier start receiving calls only when all agents in the first tier are busy. in context
• Forwarding an unanswered queue call to an extension, Call Group or another Call Queue after a set time is an option that Vonage Support adjusts, not an admin self-service setting in the article. in context

Cite this source record

APA

WarmTransfer. (2024, August 22). Vonage Business Cloud | Answer | Call Queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/vonage-support-call-queues-int

BibTeX

@misc{warmtransfer-vonage-support-call-queues-int,
  title  = {Vonage Business Cloud | Answer | Call Queues},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/vonage-support-call-queues-int},
  note   = {Vonage, accessed 2026-09-25}
}