Source note · Vonage Business Communications
With In Order of Agent Tier, agents in the next tier start receiving calls only when all agents in the first tier are busy.
Checked 2026-09-25
When all agents in the first tier are busy on calls, agents in the next tier begin receiving calls.
- Vendor
- Vonage
- Product
- Vonage Business Communications
- Subsystem
- call-queues
- Deployment
- multi-tenant
- Region
- unknown (int article)
- Release range
- as of 2024-08-22
- Checked
- 2026-09-25
Sources
- Vonage Business Cloud | Answer | Call Queues — Vonage · tier 2 current vendor documentation · Call Queues article, Assignment Strategy
Cite this note
APA
WarmTransfer. (2026, September 25). Vonage Business Communications: source note vonage-business-communications-queue-tier-overflow. WarmTransfer. https://warmtransfer.net/knowledge/claims/vonage-business-communications-queue-tier-overflow
BibTeX
@misc{warmtransfer-claim-vonage-business-communications-queue-tier-overflow,
title = {Vonage Business Communications: source note vonage-business-communications-queue-tier-overflow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vonage-business-communications-queue-tier-overflow},
note = {Source note vonage-business-communications-queue-tier-overflow, checked 2026-09-25}
}