Request Callback from Queue

Publisher

Talkdesk

URL

https://studio.talkdesk.com/docs/request-callback-from-queue

Published

2025-11-12

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Talkdesk proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent assigned a queue callback sees the caller's name and number, the request time, the originating queue and the dialed number, and can accept or decline it. in context
• Request Callback from Queue lets a caller keep their place in the assignment queue without staying on hold; after confirmation the caller hears the Request successful message and the call hangs up. in context
• Talkdesk states that queued callbacks are not charged while waiting in the queue, only when they are served. in context
• A queue callback can dial the caller's original number, another number defined earlier in the flow, or the original number plus an extension. in context
• If no agent becomes available within the callback time limit, an optional timeout message can play, and the missed callback is marked as an Abandoned Call. in context

Cite this source record

APA

WarmTransfer. (2025, November 12). Request Callback from Queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-studio-request-callback-from-queue

BibTeX

@misc{warmtransfer-talkdesk-studio-request-callback-from-queue,
  title  = {Request Callback from Queue},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-studio-request-callback-from-queue},
  note   = {Talkdesk, accessed 2026-10-02}
}