An agent assigned a queue callback sees the caller's name and number, the request time, the originating queue and the dialed number, and can accept or decline it.

Checked 2026-10-02

Vendor
Talkdesk
Product
Talkdesk Studio
Subsystem
callbacks
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-02
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-cb-agent-accepts. WarmTransfer. https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-cb-agent-accepts

BibTeX

@misc{warmtransfer-claim-talkdesk-studio-flow-setup-cb-agent-accepts,
  title  = {Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-cb-agent-accepts},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-cb-agent-accepts},
  note   = {Source note talkdesk-studio-flow-setup-cb-agent-accepts, checked 2026-10-02}
}

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