Preferences (Assignment and Dial)

Publisher

Talkdesk

URL

https://studio.talkdesk.com/docs/assignment-dial-preferences

Published

2026-04-23

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Talkdesk proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Assignment and Dial can ring at most 10 agents at the same time, and Talkdesk warns that ringing several agents at once can add latency. in context
• With Attributes assignment, the admin selects the attributes an agent must have, plus proficiency where configured, and can combine them with AND or OR conditions. in context
• The Assignment and Dial maximum ringing time, after which an unanswered call goes back to the queue, accepts 30 to 600 seconds. in context
• Assignment and Dial priority runs from 1, the highest, to 10, the lowest; it can be fixed or taken from a flow variable, and priority outweighs time in queue. in context
• With Single Attempt, Assignment and Dial tries one batch of agents once; with Exhaust it keeps looking for available agents until the maximum waiting time is reached. in context
• Attributes assignment sorts agents by Idle time or Most proficient; Most proficient uses only the first attribute in the list and breaks ties by idle time. in context
• Assignment and Dial offers Ring Groups, Attributes or Agents as assignment types, and only one type can be selected per component. in context
• Assignment and Dial sets a maximum waiting time, waiting music and waiting messages, which can use Amazon Polly text-to-speech, an uploaded audio file or an external URL or variable. in context

Cite this source record

APA

WarmTransfer. (2026, April 23). Preferences (Assignment and Dial). WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-studio-assignment-dial-preferences

BibTeX

@misc{warmtransfer-talkdesk-studio-assignment-dial-preferences,
  title  = {Preferences (Assignment and Dial)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-studio-assignment-dial-preferences},
  note   = {Talkdesk, accessed 2026-10-02}
}