Source note · Building inbound flows in Talkdesk Studio
Attributes assignment sorts agents by Idle time or Most proficient; Most proficient uses only the first attribute in the list and breaks ties by idle time.
Checked 2026-10-02
Agents with higher proficiency levels will be selected first (only the first attribute in the list is considered).
- Vendor
- Talkdesk
- Product
- Talkdesk Studio
- Subsystem
- assignment and dial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Preferences (Assignment and Dial) — Talkdesk · tier 2 current vendor documentation · Preferences, agent sorting criteria
Cite this note
APA
WarmTransfer. (2026, October 2). Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-ad-sort-criteria. WarmTransfer. https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-ad-sort-criteria
BibTeX
@misc{warmtransfer-claim-talkdesk-studio-flow-setup-ad-sort-criteria,
title = {Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-ad-sort-criteria},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-ad-sort-criteria},
note = {Source note talkdesk-studio-flow-setup-ad-sort-criteria, checked 2026-10-02}
}