Assignment and Dial priority runs from 1, the highest, to 10, the lowest; it can be fixed or taken from a flow variable, and priority outweighs time in queue.

Checked 2026-10-02

call priority outweighs any queue time.
Vendor
Talkdesk
Product
Talkdesk Studio
Subsystem
assignment and dial
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-02
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-ad-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-ad-priority

BibTeX

@misc{warmtransfer-claim-talkdesk-studio-flow-setup-ad-priority,
  title  = {Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-ad-priority},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-ad-priority},
  note   = {Source note talkdesk-studio-flow-setup-ad-priority, checked 2026-10-02}
}

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