Source record · tier 2 current vendor documentation

Configure Call Transcription

Publisher: Salesforce
URL: https://help.salesforce.com/s/articleView?id=service.voice_setup_transcription.htm&language=en_US&type=5
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Real-time call transcripts are displayed to reps in the Enhanced Conversation component in Salesforce. in context
If no transcription subflow or analytics block is enabled in the Amazon Connect flow, no real-time transcript will reach the Enhanced Conversation component. inferred in context
Salesforce Voice with Amazon Connect supports call transcription from either Amazon Transcribe or Contact Lens for Amazon Connect. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure Call Transcription. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-voice-setup-transcription

BibTeX

@misc{warmtransfer-salesforce-help-voice-setup-transcription,
  title  = {Configure Call Transcription},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-voice-setup-transcription},
  note   = {Salesforce, accessed 2026-09-25}
}