Source note · Amazon Connect with Salesforce Service Cloud Voice
If no transcription subflow or analytics block is enabled in the Amazon Connect flow, no real-time transcript will reach the Enhanced Conversation component.
inferred · Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Configure Call Transcription — Salesforce · tier 2 current vendor documentation · inferred from the statement that transcripts come from Amazon Transcribe or Contact Lens
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-no-transcript-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-no-transcript-inf
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-no-transcript-inf,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-no-transcript-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-no-transcript-inf},
note = {Source note amazon-connect-with-salesforce-voice-no-transcript-inf, checked 2026-09-25}
}