Use an Existing Amazon Connect Instance Integrated by You

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?id=service.voice_existing_byoa.htm&language=en_US&type=5

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Salesforce says to choose the integrated-by-you option if you don't want Salesforce to assume your AWS IAM role. in context
• To integrate Voice manually with an existing Amazon Connect instance, you import the contact center definition XML file. in context
• With a new Amazon Connect instance, Salesforce creates and assumes an AWS IAM role on your behalf to integrate Voice with Amazon Connect. in context
• Because Salesforce describes the integrated-by-you path as the choice for customers who do not want Salesforce to assume their IAM role, the existing-instance-integrated-by-Salesforce path most likely requires granting Salesforce an assumable IAM role in the customer's AWS account. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Use an Existing Amazon Connect Instance Integrated by You. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-voice-existing-byoa

BibTeX

@misc{warmtransfer-salesforce-help-voice-existing-byoa,
  title  = {Use an Existing Amazon Connect Instance Integrated by You},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-voice-existing-byoa},
  note   = {Salesforce, accessed 2026-09-25}
}