Salesforce says to choose the integrated-by-you option if you don't want Salesforce to assume your AWS IAM role.

Checked 2026-09-25

Vendor
Salesforce
Product
Salesforce Voice
Subsystem
bring-your-own instance
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-byo-no-role-assume. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-byo-no-role-assume

BibTeX

@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-byo-no-role-assume,
  title  = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-byo-no-role-assume},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-byo-no-role-assume},
  note   = {Source note amazon-connect-with-salesforce-voice-byo-no-role-assume, checked 2026-09-25}
}

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