UCCX Automatic Call Distribution (ACD) Part 3

Publisher

routeswitchblog.com (independent practitioner blog)

URL

https://routeswitchblog.com/2014/01/08/uccx-automatic-call-distribution-acd-part-3/

Published

2014-01-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Blog content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Practitioners commonly point an application at a queue by ticking the script's CSQ parameter on the application page and typing the CSQ name. field report in context
• The usual smoke test is to sign an agent in, make them Ready and call the trigger number from another phone to confirm the prompt plays and the call reaches the agent. field report in context

Cite this source record

APA

WarmTransfer. (2014, January 8). UCCX Automatic Call Distribution (ACD) Part 3. WarmTransfer. https://warmtransfer.net/knowledge/sources/routeswitchblog-uccx-acd-part-3

BibTeX

@misc{warmtransfer-routeswitchblog-uccx-acd-part-3,
  title  = {UCCX Automatic Call Distribution (ACD) Part 3},
  author = {{WarmTransfer}},
  year   = {2014},
  url    = {https://warmtransfer.net/knowledge/sources/routeswitchblog-uccx-acd-part-3},
  note   = {routeswitchblog.com (independent practitioner blog), accessed 2026-09-30}
}