The usual smoke test is to sign an agent in, make them Ready and call the trigger number from another phone to confirm the prompt plays and the call reaches the agent.
field report · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- testing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- observed on 10.x
- Status
- field report
- Checked
- 2026-09-30
Sources
- UCCX Automatic Call Distribution (ACD) Part 3 — routeswitchblog.com (independent practitioner blog) · tier 5 independent technical research · Testing section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-fp-test-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-fp-test-call
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-fp-test-call,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-fp-test-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-fp-test-call},
note = {Source note uccx-inbound-queue-setup-fp-test-call, checked 2026-09-30}
}