Managing agent settings on an inbound queue

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Configuring-agent-settings-on-a-queue-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In a queue's Agent Settings, Max Accept Time is the number of seconds the queue rings the agent's phone before requeueing the call, and Wrap Time is the after-call work duration in seconds. in context
• The Agent Settings section of a queue's General tab contains Hangup on Disposition (disconnects the call when the disposition is submitted), Disable Dispositions and Agent Notes (hides both from the agent interface) and Disposition Alert Timer (seconds after a call ends before the agent is reminded to disposition it). in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Managing agent settings on an inbound queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-queue-agent-settings

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-queue-agent-settings,
  title  = {Managing agent settings on an inbound queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-queue-agent-settings},
  note   = {RingCentral, accessed 2026-09-30}
}