Source note · Setting up inbound queues in RingCentral RingCX
In a queue's Agent Settings, Max Accept Time is the number of seconds the queue rings the agent's phone before requeueing the call, and Wrap Time is the after-call work duration in seconds.
Checked 2026-09-30
Specifies the amount of time in seconds the queue will ring the agent's phone before requeueing the call
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- inbound-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Managing agent settings on an inbound queue — RingCentral · tier 2 current vendor documentation · Agent Settings: Max Accept Time; Wrap Time
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-accept-wrap-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-accept-wrap-settings
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-accept-wrap-settings,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-accept-wrap-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-accept-wrap-settings},
note = {Source note ringcx-inbound-setup-accept-wrap-settings, checked 2026-09-30}
}