Creating an inbound priority group

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Creating-an-inbound-priority-group-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A priority group ranks inbound queues absolutely: when the same agents are available across queues, calls from the highest-ranked queue are handled first, and a queue's priority group ranking always takes precedence over its individual Queue Priority. in context
• A priority group is created under Routing > Priority Groups by clicking New Group, naming it, clicking Ok, selecting the group, adding queues with the Queue Order dropdown, entering a Rank beside each queue (a higher number is a higher priority) and clicking Save. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Creating an inbound priority group. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-priority-group

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-priority-group,
  title  = {Creating an inbound priority group},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-priority-group},
  note   = {RingCentral, accessed 2026-09-30}
}