Source note · Setting up inbound queues in RingCentral RingCX
A priority group ranks inbound queues absolutely: when the same agents are available across queues, calls from the highest-ranked queue are handled first, and a queue's priority group ranking always takes precedence over its individual Queue Priority.
Checked 2026-09-30
If a queue belongs to a priority group, the group's ranking always takes precedence over the queue's individual priority setting.
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- inbound-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Creating an inbound priority group — RingCentral · tier 2 current vendor documentation · introduction and relationship to queue priority
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-priority-group-absolute. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-priority-group-absolute
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-priority-group-absolute,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-priority-group-absolute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-priority-group-absolute},
note = {Source note ringcx-inbound-setup-priority-group-absolute, checked 2026-09-30}
}