Source record · tier 2 current vendor documentation

Creating an agent group

Publisher: RingCentral
URL: https://support.ringcentral.com/article-v2/Creating-an-agent-group-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

To create an agent group in RingCX Admin, choose Users then Agents in the left navigation, click New group, enter a name and click Save. in context
An agent group is deleted from its edit page via the three-dot More menu and Delete, either with 'Move agents to a different group' enabled to transfer its agents or disabled, with confirmation boxes checked, to delete the agents with the group. in context
An agent group must be set up in RingCX before individual agents can be added; agent groups organise agents by department or function. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Creating an agent group. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-create-agent-group

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-create-agent-group,
  title  = {Creating an agent group},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-create-agent-group},
  note   = {RingCentral, accessed 2026-09-30}
}