Adding and managing agents

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Creating-an-agent-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Permissions checkboxes shown when adding a RingCX agent are Enable agent login, Enable supervisor access, Allow inbound calls, Allow outbound calls and Allow digital queues. in context
• Before agents can be added in RingCX, the users must already exist in the RingCentral Admin Portal, the admin must hold a role permitting agent creation, and an agent group must exist. in context
• To add agents, hover over the agent group under Users > Agents, click the plus icon, select one or more users (only users not yet in RingCX are listed unless Show all users is checked), click Next, set the Permissions checkboxes and click Save. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Adding and managing agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-add-agents

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-add-agents,
  title  = {Adding and managing agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-add-agents},
  note   = {RingCentral, accessed 2026-09-30}
}