Unable to Set Call Queue to Simultaneous Ringing

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Unable-to-Set-Call-Queue-to-Simultaneous-Ringing.html?brand=RC_US&product=RingEX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingEX's overflow configuration seems to interact with the Simultaneous ring type, because the documented known issue blocks Simultaneous through an overflow flag. inferred in context
• RingCentral documents a known issue (RC-58808) in which a call queue cannot be set to Simultaneous because of a false overflow-queue-enabled alert. The workaround is to rebuild the queue and move the original extension number to it. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Unable to Set Call Queue to Simultaneous Ringing. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-cq-simultaneous-known-issue

BibTeX

@misc{warmtransfer-ringcentral-support-cq-simultaneous-known-issue,
  title  = {Unable to Set Call Queue to Simultaneous Ringing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-cq-simultaneous-known-issue},
  note   = {RingCentral, accessed 2026-09-25}
}