Source note · RingCentral call queues and IVR
RingCentral documents a known issue (RC-58808) in which a call queue cannot be set to Simultaneous because of a false overflow-queue-enabled alert. The workaround is to rebuild the queue and move the original extension number to it.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- call queue known issues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented at 2026-09-25; fix status unknown
- Checked
- 2026-09-25
Sources
- Unable to Set Call Queue to Simultaneous Ringing — RingCentral · tier 2 current vendor documentation · Cause and Resolution sections
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-simring-overflow-known-issue. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-simring-overflow-known-issue
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-simring-overflow-known-issue,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-simring-overflow-known-issue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-simring-overflow-known-issue},
note = {Source note ringcentral-call-queues-simring-overflow-known-issue, checked 2026-09-25}
}