Configuring a voice channel in RingCX

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/configuring-a-voice-channel.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingCentral's RingCX number documentation describes numbers bought or ported through RingEX and made CCRNs, and no RingCentral page found describes a SIP trunk from a third-party PBX such as Unified CM into RingCX, so Unified CM reaches RingCX by dialing a CCRN over the PSTN. inferred in context
• A RingCX voice channel lets customers reach the business by calling a RingCX phone number and routes those calls to a destination such as an inbound queue, a workflow or a cloud destination. in context
• Numbers for RingCX voice channels are purchased or ported through RingEX and must be set up as CCRNs before use. in context
• A RingCX voice channel is created in the RingCX Admin Portal under Channels > New channel > Voice, and it receives calls only while its Active box is checked. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configuring a voice channel in RingCX. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-help-ringcx-voice-channel

BibTeX

@misc{warmtransfer-ringcentral-help-ringcx-voice-channel,
  title  = {Configuring a voice channel in RingCX},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-help-ringcx-voice-channel},
  note   = {RingCentral, accessed 2026-09-25}
}