Source note · Connecting Unified CM to RingCentral contact center
A RingCX voice channel is created in the RingCX Admin Portal under Channels > New channel > Voice, and it receives calls only while its Active box is checked.
Checked 2026-09-25
When this box is checked, the channel is active and receiving calls
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- voice channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configuring a voice channel in RingCX — RingCentral · tier 2 current vendor documentation · configuration steps; Active checkbox
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-voice-channel-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-voice-channel-steps
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-voice-channel-steps,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-voice-channel-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-voice-channel-steps},
note = {Source note cucm-with-ringcentral-contact-center-voice-channel-steps, checked 2026-09-25}
}