Setting up a RingEX CCRN for RingCX

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Setting-up-a-CCRN-in-RingEX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Assigning a RingCX CCRN in the RingEX Admin Portal requires an administrator with phone system admin privileges. in context
• A Contact Center Routing Number (CCRN) is a RingEX phone number that routes calls to a contact center. in context
• A CCRN can be assigned only to Direct or Company numbers, not to numbers attached to a specific device. in context
• During a RingCX outage an admin can temporarily reroute a CCRN by changing it to connect to an extension whose forwarding rules send calls elsewhere. in context
• To make a number a RingCX CCRN, in the RingEX Admin Portal go to Phone System > Phone Numbers > All numbers, select the number, set Connect Calls To to Contact Center, choose Type RingCentral RingCX and the RingCX account, optionally pick a destination, and save. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Setting up a RingEX CCRN for RingCX. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-help-ringcx-ccrn-in-ringex

BibTeX

@misc{warmtransfer-ringcentral-help-ringcx-ccrn-in-ringex,
  title  = {Setting up a RingEX CCRN for RingCX},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-help-ringcx-ccrn-in-ringex},
  note   = {RingCentral, accessed 2026-09-25}
}