Activate MAX Integrated Softphone - RingCentral Contact Center

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Activate-MAX-Integrated-Softphone-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because RingCentral Contact Center is powered by CXone and uses MAX, NICE's CXone MAX documentation is the best available description of its agent phone options, but a RingCentral tenant may not expose every CXone option. inferred in context
• RingCentral Contact Center agents use the NICE MAX agent application, and RingCentral enables its integrated softphone by turning on 'Agent Softphone (Requires MAX)' in an Admin > Security Profile's Agent permissions once MAX is enabled on the Business Unit. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Activate MAX Integrated Softphone - RingCentral Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-help-rcc-max-softphone-activate

BibTeX

@misc{warmtransfer-ringcentral-help-rcc-max-softphone-activate,
  title  = {Activate MAX Integrated Softphone - RingCentral Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-help-rcc-max-softphone-activate},
  note   = {RingCentral, accessed 2026-09-25}
}