Source note · Connecting Unified CM to RingCentral contact center
RingCentral Contact Center agents use the NICE MAX agent application, and RingCentral enables its integrated softphone by turning on 'Agent Softphone (Requires MAX)' in an Admin > Security Profile's Agent permissions once MAX is enabled on the Business Unit.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingCentral Contact Center
- Subsystem
- agent voice connection
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Activate MAX Integrated Softphone - RingCentral Contact Center — RingCentral · tier 2 current vendor documentation · activation steps
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-rcc-uses-max. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-rcc-uses-max
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-rcc-uses-max,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-rcc-uses-max},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-rcc-uses-max},
note = {Source note cucm-with-ringcentral-contact-center-rcc-uses-max, checked 2026-09-25}
}