Custom answering rules route to IVR?

Publisher

RingCentral Community

URL

https://community.ringcentral.com/ringex-phone-sms-fax-6/custom-answering-rules-route-to-ivr-1656

Published

2022-07-29

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

RingCentral Community terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• An admin reported that switching from single-level to multi-level IVR mode would delete existing custom company rules. field report in context
• Admins have reported that in single-level IVR mode a custom (for example holiday) company rule could not send calls directly to an IVR menu, and a community moderator suggested an announcement with 3 to 5 seconds of silence as a workaround. field report in context

Cite this source record

APA

WarmTransfer. (2022, July 29). Custom answering rules route to IVR?. WarmTransfer. https://warmtransfer.net/knowledge/sources/rc-community-custom-rules-route-to-ivr

BibTeX

@misc{warmtransfer-rc-community-custom-rules-route-to-ivr,
  title  = {Custom answering rules route to IVR?},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/rc-community-custom-rules-route-to-ivr},
  note   = {RingCentral Community, accessed 2026-10-02}
}