Source note · Setting up RingCentral IVR menus and call handling
Admins have reported that in single-level IVR mode a custom (for example holiday) company rule could not send calls directly to an IVR menu, and a community moderator suggested an announcement with 3 to 5 seconds of silence as a workaround.
field report · Checked 2026-10-02
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- company call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as reported 2022-07
- Status
- field report
- Checked
- 2026-10-02
Sources
- Custom answering rules route to IVR? — RingCentral Community · tier 5 independent technical research · Question and moderator reply, 2022-07-29
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-fp-single-level-custom-ivr. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-fp-single-level-custom-ivr
BibTeX
@misc{warmtransfer-claim-ringcentral-ivr-setup-fp-single-level-custom-ivr,
title = {Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-fp-single-level-custom-ivr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-fp-single-level-custom-ivr},
note = {Source note ringcentral-ivr-setup-fp-single-level-custom-ivr, checked 2026-10-02}
}