Manage Business Unit

Publisher

NICE

URL

https://help.nicecxone.com/content/acd/businessunits/managebusinessunit.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The business unit Phone # Timeout is the number of seconds the CXone ACD stays connected to an agent who is not actively handling a phone contact, and its default is 30 seconds. in context
• The Agent Workspace (Agent) browser inactivity logout is set on the business unit Details tab and accepts 150 to 7200 seconds of inactivity before the session ends. in context
• For agents logged in with a phone number over the PSTN, a short Phone # Timeout means CXone has to dial the agent leg again for more calls, while a long one keeps a billable leg open; the right value is a trade-off between the two. inferred in context
• CXone help warns that when the agent leg runs over the PSTN, increasing the Phone # Timeout increases metered billable usage, whereas Softphone (VoIP) or SIP over MPLS generally does not incur metered usage. in context
• Changing the CXone Phone # Timeout requires a custom station profile. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Manage Business Unit. WarmTransfer. https://warmtransfer.net/knowledge/sources/nicecxone-help-manage-business-unit

BibTeX

@misc{warmtransfer-nicecxone-help-manage-business-unit,
  title  = {Manage Business Unit},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nicecxone-help-manage-business-unit},
  note   = {NICE, accessed 2026-10-02}
}