The business unit Phone # Timeout is the number of seconds the CXone ACD stays connected to an agent who is not actively handling a phone contact, and its default is 30 seconds.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- ACD business unit settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Business Unit — NICE · tier 2 current vendor documentation · section Configure the ACD Connection Timeout
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-bu-phone-timeout-30s. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-bu-phone-timeout-30s
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-bu-phone-timeout-30s,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-bu-phone-timeout-30s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-bu-phone-timeout-30s},
note = {Source note nice-cxone-agent-leg-troubleshooting-bu-phone-timeout-30s, checked 2026-10-02}
}