Manage Access to Agent Workspace (Agent)

Publisher

NICE

URL

https://help.nicecxone.com/Content/agent/agentapplicationadministration/cxoneagent/manageaccesstocxa.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Closing the browser window does not automatically log an agent out of Agent Workspace (Agent); agents should log out explicitly. in context
• CXone help states that if an agent stays logged in to the softphone for more than 24 hours, call recording stops, so agents must log out of the softphone at the end of each working day. in context
• The voice options offered at Agent Workspace (Agent) login are controlled by three ACD role permissions, Set Phone Number, Set Station ID and Integrated Softphone, and at least one must be enabled. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Manage Access to Agent Workspace (Agent). WarmTransfer. https://warmtransfer.net/knowledge/sources/nicecxone-help-manage-access-cxa

BibTeX

@misc{warmtransfer-nicecxone-help-manage-access-cxa,
  title  = {Manage Access to Agent Workspace (Agent)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nicecxone-help-manage-access-cxa},
  note   = {NICE, accessed 2026-10-02}
}