The voice options offered at Agent Workspace (Agent) login are controlled by three ACD role permissions, Set Phone Number, Set Station ID and Integrated Softphone, and at least one must be enabled.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent Workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Access to Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · section Configure Agent Login Options
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-login-option-perms. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-login-option-perms
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-login-option-perms,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-login-option-perms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-login-option-perms},
note = {Source note nice-cxone-agent-leg-troubleshooting-login-option-perms, checked 2026-10-02}
}