CXone help states that if an agent stays logged in to the softphone for more than 24 hours, call recording stops, so agents must log out of the softphone at the end of each working day.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent Workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Access to Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · softphone logout note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-login-24h-stops-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-login-24h-stops-record
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-login-24h-stops-record,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-login-24h-stops-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-login-24h-stops-record},
note = {Source note nice-cxone-agent-leg-troubleshooting-login-24h-stops-record, checked 2026-10-02}
}