Simulate Inbound Phone Interactions in Studio

Publisher

NiCE

URL

https://help.nice-incontact.com/content/studio/testdebug/simulateinteractionscx.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Studio simulated inbound call tests only the parts of the script before the Onanswer action; testing from Onanswer onward requires an agent application in the test. in context
• In browser-based Studio an inbound call is simulated by clicking Trace > Start with Trace, selecting an inbound phone ACD skill, checking Simulate Inbound Call, entering the Phone Number to ring plus DNIS and ANI values, and clicking Start Trace, then answering the phone and watching the Trace Output window. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Simulate Inbound Phone Interactions in Studio. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-simulate-inbound-phone

BibTeX

@misc{warmtransfer-nice-help-studio-simulate-inbound-phone,
  title  = {Simulate Inbound Phone Interactions in Studio},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-simulate-inbound-phone},
  note   = {NiCE, accessed 2026-09-30}
}