Develop a Basic Script

Publisher

NiCE

URL

https://help.nicecxone.com/content/studio/gettingstarted/developbasicscriptcx.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• NiCE's basic script tutorial builds the flow Begin > Countagents > If with Expression AVAIL>0; the If action's False branch goes to Play then Hangup, and its True branch goes to Menu, then Reqagent, then Music, then Wait. in context
• To route by menu choice, the tutorial duplicates the Reqagent, Music and Wait group once per choice, connects the Menu action to each group with a custom branch condition equal to the keypad digit (1, 2, 3), and sets a different ACD skill on each Reqagent; it requires three ACD skills in the tenant. in context
• The tutorial's hold loop connects Music to a Wait action set to 0.5 seconds and loops Wait back to Music; the Music action must never be looped directly to itself. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Develop a Basic Script. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-develop-basic-script

BibTeX

@misc{warmtransfer-nice-help-studio-develop-basic-script,
  title  = {Develop a Basic Script},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-develop-basic-script},
  note   = {NiCE, accessed 2026-09-30}
}