Source record · tier 2 current vendor documentation

Static Delivery - CXone Help Center

Publisher: NICE
URL: https://help.nicecxone.com/content/acd/routing/staticdelivery/staticdelivery.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

Organisations using Agent Workspace variants must use dynamic delivery rather than static delivery. in context
Under static delivery, CXone selects agents based on how long they have been Available and their configured proficiency in the skill. in context
Static delivery is the legacy CXone routing method and limits agents to one interaction from one channel at a time, with exceptions for concurrent chats and email parking. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Static Delivery - CXone Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-static-delivery

BibTeX

@misc{warmtransfer-nice-help-static-delivery,
  title  = {Static Delivery - CXone Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-static-delivery},
  note   = {NICE, accessed 2026-09-24}
}