Source note · NICE CXone routing and Studio scripts
Under static delivery, CXone selects agents based on how long they have been Available and their configured proficiency in the skill.
Checked 2026-09-24
It routes interactions based on how long agents have been Available and the agents' configured proficiency level in the skill.
- Vendor
- NICE
- Product
- CXone ACD
- Subsystem
- agent-selection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Static Delivery - CXone Help Center — NICE · tier 2 current vendor documentation · Static Delivery; how static delivery routes interactions
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-static-agent-selection. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-static-agent-selection
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-static-agent-selection,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-static-agent-selection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-static-agent-selection},
note = {Source note nice-cxone-routing-static-agent-selection, checked 2026-09-24}
}