Source note · NICE CXone routing and Studio scripts
Static delivery is the legacy CXone routing method and limits agents to one interaction from one channel at a time, with exceptions for concurrent chats and email parking.
Checked 2026-09-24
Static delivery is the legacy NiCE CXone routing method. It limits agents to handling one interaction from one channel at a time.
- Vendor
- NICE
- Product
- CXone ACD
- Subsystem
- routing-delivery-mode
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Static Delivery - CXone Help Center — NICE · tier 2 current vendor documentation · Static Delivery; opening paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-static-delivery-legacy. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-static-delivery-legacy
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-static-delivery-legacy,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-static-delivery-legacy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-static-delivery-legacy},
note = {Source note nice-cxone-routing-static-delivery-legacy, checked 2026-09-24}
}