Source record · tier 2 current vendor documentation

Set Up Integrated Softphone in Agent Workspace (Agent)

Publisher: NICE
URL: https://help.nicecxone.com/content/agent/agentapplicationadministration/cxoneagent/setupintegratedsoftphoneincxa.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

Integrated Softphone must be enabled for the contact center by contacting the NICE account representative. in context
Integrated Softphone must be enabled in the agent's role, the workstation must run a supported browser with microphone access allowed, and the agent selects Integrated Softphone at login. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set Up Integrated Softphone in Agent Workspace (Agent). WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-setup-integrated-softphone-agent

BibTeX

@misc{warmtransfer-nice-help-setup-integrated-softphone-agent,
  title  = {Set Up Integrated Softphone in Agent Workspace (Agent)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-setup-integrated-softphone-agent},
  note   = {NICE, accessed 2026-09-25}
}