If an agent refreshes the agent application browser window during a call with Integrated Softphone, the call can disconnect; usually the connection is lost for seconds and reconnects, but a full disconnect is possible.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Integrated Softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set Up Integrated Softphone in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · warning note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-refresh-can-drop-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-refresh-can-drop-call
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-refresh-can-drop-call,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-refresh-can-drop-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-refresh-can-drop-call},
note = {Source note nice-cxone-agent-leg-troubleshooting-refresh-can-drop-call, checked 2026-10-02}
}