Source note · Connecting Unified CM to NICE CXone
Integrated Softphone must be enabled in the agent's role, the workstation must run a supported browser with microphone access allowed, and the agent selects Integrated Softphone at login.
Checked 2026-09-25
- Vendor
- NICE
- Product
- CXone Integrated Softphone
- Subsystem
- agent leg
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set Up Integrated Softphone in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · sections: prerequisites; agent steps
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-isp-role. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-isp-role
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-isp-role,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-isp-role},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-isp-role},
note = {Source note cucm-with-nice-cxone-isp-role, checked 2026-09-25}
}