Reqagent (CXone Studio) - HELP CENTER

Publisher

NICE

URL

https://help.nice-incontact.com/content/studio/actionscx/reqagent/reqagent.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• The standard Reqagent action supports Generic, Email, Chat, Phone, Voicemail, Work Item and SMS scripts; digital scripts use a separate Reqagent implementation. in context
• The Studio Reqagent action requests an agent with a specific ACD skill to handle an active contact, queuing the contact if no agent is available. in context
• Reqagent is the point in a script where the contact moves from the Prequeue state to the Queued state; actions after it form the holding pattern while the contact waits. in context
• The Reqagent Target Agent property routes to a specific agent and queues the contact if that agent is unavailable. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Reqagent (CXone Studio) - HELP CENTER. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-reqagent-studio

BibTeX

@misc{warmtransfer-nice-help-reqagent-studio,
  title  = {Reqagent (CXone Studio) - HELP CENTER},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-reqagent-studio},
  note   = {NICE, accessed 2026-09-24}
}