Source note · NICE CXone routing and Studio scripts
Reqagent is the point in a script where the contact moves from the Prequeue state to the Queued state; actions after it form the holding pattern while the contact waits.
Checked 2026-09-24
Reqagent is the point in the script where the contact moves from the Prequeue state to the Queued state.
- Vendor
- NICE
- Product
- CXone Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reqagent (CXone Studio) - HELP CENTER — NICE · tier 2 current vendor documentation · Reqagent (CXone Studio); behaviour notes
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-reqagent-queued-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-reqagent-queued-state
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-reqagent-queued-state,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-reqagent-queued-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-reqagent-queued-state},
note = {Source note nice-cxone-routing-reqagent-queued-state, checked 2026-09-24}
}