Manage Routing Queues - CXone

Publisher

NICE

URL

https://help.nicecxone.com/content/acd/digital/manageroutingqueues.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a message matches more than one DX routing queue, it is routed to the highest-priority queue, determined by position in the queue list. in context
• Users cannot be assigned directly to a DX routing queue; routing queues sync to the ACD skills list and users are assigned through the skill. in context
• DX routing queues use filtering criteria instead of scripts to route interactions and are now mainly for outbound; new inbound digital routing uses ACD skills and Studio scripts. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Manage Routing Queues - CXone. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-manage-routing-queues

BibTeX

@misc{warmtransfer-nice-help-manage-routing-queues,
  title  = {Manage Routing Queues - CXone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-manage-routing-queues},
  note   = {NICE, accessed 2026-09-24}
}