Source note · NICE CXone routing and Studio scripts
When a message matches more than one DX routing queue, it is routed to the highest-priority queue, determined by position in the queue list.
Checked 2026-09-24
- Vendor
- NICE
- Product
- CXone Digital Experience
- Subsystem
- routing-queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage Routing Queues - CXone — NICE · tier 2 current vendor documentation · Manage Routing Queues; filters and priority
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-routing-queue-match-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-routing-queue-match-order
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-routing-queue-match-order,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-routing-queue-match-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-routing-queue-match-order},
note = {Source note nice-cxone-routing-routing-queue-match-order, checked 2026-09-24}
}