Source note · NICE CXone routing and Studio scripts
Users cannot be assigned directly to a DX routing queue; routing queues sync to the ACD skills list and users are assigned through the skill.
Checked 2026-09-24
You cannot assign users to a routing queue.
- Vendor
- NICE
- Product
- CXone Digital Experience
- Subsystem
- routing-queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage Routing Queues - CXone — NICE · tier 2 current vendor documentation · Manage Routing Queues; relationship to ACD skills
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-routing-queue-users-via-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-routing-queue-users-via-skills
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-routing-queue-users-via-skills,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-routing-queue-users-via-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-routing-queue-users-via-skills},
note = {Source note nice-cxone-routing-routing-queue-users-via-skills, checked 2026-09-24}
}